Spa & Merchandise Director, $135,000 – $181,000

Job Description

Job Title: Guest Experience Coordinator

Responsibilities:

• Welcome and assist guests, ensuring a magical experience at Aulani.
• Provide information about resort amenities, activities, and local culture.
• Resolve guest inquiries and concerns promptly and professionally.
• Collaborate with team members to enhance guest satisfaction.
• Organize and participate in special events and activities.

Qualifications:

• High school diploma or equivalent; degree in hospitality preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a positive attitude.
• Passion for guest service and knowledge of Hawaiian culture.
• Ability to work flexible hours, including weekends and holidays.