Housekeeping Guest Service Manager, $77,000 – $95,100

Job Description

Job Title: Guest Experience Coordinator

Responsibilities:

• Welcome guests with warmth and enthusiasm, embodying the spirit of Aulani.
• Assist guests with inquiries, providing information about resort amenities and local attractions.
• Coordinate special events and activities, ensuring a magical experience for families.
• Collaborate with cast members to maintain a welcoming and inclusive environment.
• Gather guest feedback to enhance service quality and guest satisfaction.

Qualifications:

• High school diploma or equivalent; hospitality experience preferred.
• Excellent communication and interpersonal skills.
• Passion for customer service and the spirit of O`ahu.
• Ability to work flexible hours, including weekends and holidays.