Service Support Analyst

Job Description

Job Title: Service Desk Support Specialist

Responsibilities:

• Provide initial assessment and triage of incidents and requests.
• Research and resolve basic issues related to application software products.
• Document incidents and resolutions in the service desk system.
• Assist users with software functionality and usage inquiries.
• Escalate complex issues to appropriate technical teams.

Qualifications:

• High school diploma or equivalent; IT certification preferred.
• Basic knowledge of application software and troubleshooting techniques.
• Strong communication and customer service skills.
• Ability to work in a fast-paced environment.
• Experience with service desk tools is a plus.