Support Manager

Denver
November 15, 2024

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Job Description

Job Title: SaaS Solutions Specialist

At Ombud, we are seeking a dynamic SaaS Solutions Specialist to join our team. You will play a key role in transforming complexity into clarity for our clients.

Responsibilities:

  • Engage with clients to understand their needs and provide tailored solutions.
  • Facilitate onboarding and training sessions for new users.
  • Collaborate with product teams to enhance features based on client feedback.
  • Monitor client satisfaction and address any concerns promptly.

Qualifications:

  • Bachelor’s degree in Business, IT, or related field.
  • 2+ years of experience in SaaS or customer support roles.
  • Strong communication and problem-solving skills.
  • Ability to work collaboratively in a fast-paced environment.