Job Description
Job Title: Customer Support Manager
Location: Reston, VA 20190
Security Clearance: Current TS/SCI CI Poly
Position Description: E-volve Technology Systems, Inc. is seeking a Customer Support Manager to lead our Customer Relationship and Services team.
Responsibilities:
Oversee daily customer support operations.
Develop and implement customer service strategies.
Manage and mentor support staff.
Ensure high levels of customer satisfaction.
Collaborate with cross-functional teams to resolve issues.
Qualifications:
Bachelor’s degree in a related field.
5+ years of experience in customer support management.
Strong leadership and communication skills.
Proven problem-solving abilities.
Ability to work on-site and meet security clearance requirements.
