Data Control Clerk II

Job Description

Job Title: Data Control Clerk II

Responsibilities:

• Answer and manage incoming calls for the Support Services Call Center.
• Provide accurate information and assistance to callers.
• Document and track inquiries and resolutions in the database.
• Collaborate with team members to improve service efficiency.
• Maintain confidentiality and adhere to data protection policies.

Qualifications:

• High school diploma or equivalent; additional education preferred.
• Proven experience in customer service or call center environment.
• Strong communication and organizational skills.
• Proficient in data entry and Microsoft Office Suite.
• Ability to work in a fast-paced environment.