Support Manager

Job Description

Job Title: Support Manager

Location: Plano, Texas

Responsibilities:

• Lead and mentor a team of support specialists to deliver exceptional customer service.
• Coordinate with the Sr. Support Manager to develop departmental strategies and goals.
• Monitor team performance and provide constructive feedback.
• Ensure timely resolution of customer inquiries and issues.
• Analyze support metrics to identify areas for improvement.
• Foster a positive team environment and promote professional development.

Qualifications:

• Bachelor’s degree in a related field.
• 3+ years of experience in customer support management.
• Strong leadership and communication skills.
• Proficient in support software and CRM tools.
• Ability to analyze data and drive process improvements.