Founding Customer Success Manager

Job Description

Job Title: Founding Customer Success Manager

Company: Scholarly

Location: Denver Metro area or Seattle (Remote for exceptional candidates)

Responsibilities:

• Develop and implement customer success strategies to enhance user experience.
• Onboard and train faculty on Scholarly’s software solutions.
• Act as the primary point of contact for customer inquiries and feedback.
• Analyze customer data to identify trends and areas for improvement.
• Collaborate with product and engineering teams to advocate for customer needs.

Qualifications:

• 3+ years in customer success or account management, preferably in SaaS.
• Strong understanding of higher education dynamics.
• Excellent communication and interpersonal skills.
• Proven ability to manage multiple projects and priorities.
• Passion for enhancing the educational experience through technology.