Sr Mgr, SOC Operations

Job Description

Job Title: Customer Service Representative

Responsibilities:

• Assist customers with inquiries and provide information about flights, fares, and services.
• Resolve customer issues efficiently and professionally, ensuring a positive experience.
• Process ticket changes, cancellations, and refunds in accordance with company policies.
• Maintain knowledge of company policies and procedures to provide accurate information.
• Collaborate with team members to enhance service delivery and customer satisfaction.

Qualifications:

• High school diploma or equivalent; college degree preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Previous customer service experience is a plus.
• Ability to work in a fast-paced environment.