UCCE Finesse Voice Specialist

Job Description

Job Title: Voice Solutions Specialist – UCCE Finesse

Responsibilities:

• Administer and support UCCE and Finesse systems.
• Design and analyze complex voice systems for optimal performance.
• Collaborate with teams to enhance ACD and contact center operations.
• Provide technical support and troubleshooting for voice solutions.
• Document processes and maintain system configurations.

Qualifications:

• Proven experience in voice operations and administration.
• Strong knowledge of UCCE and Finesse 12 capabilities.
• Familiarity with ACD and contact center technologies.
• Excellent analytical and problem-solving skills.
• Effective communication and teamwork abilities.