Call center Specialist (Spanish)

Job Description

Job Title: Quality Specialist-ECW Bilingual: Spanish

Location: Experience Center West (Chandler, AZ)

Schedule: Hybrid (on-site a couple of days per month, subject to change)

Current Hours: Monday – Friday 7AM – 5PM

Responsibilities:

• Conduct quality assessments and audits of processes.
• Provide feedback and recommendations for improvement.
• Collaborate with teams to ensure compliance with standards.
• Assist in training staff on quality protocols.
• Document findings and prepare reports in both English and Spanish.

Qualifications:

• Bilingual in Spanish and English.
• Experience in quality assurance or related field.
• Strong analytical and communication skills.
• Proficient in Microsoft Office Suite.
• Detail-oriented with problem-solving abilities.