Originations Customer Care Associate (Bilingual Preferred)

Job Description

Job Title: Loan Servicing Specialist

Location: Jacksonville, FL 32224

Job Category: Loan Servicing

Responsibilities:

• Manage loan accounts and ensure timely payments.
• Assist customers with inquiries and resolve issues.
• Process loan modifications and payment adjustments.
• Maintain accurate records and documentation.
• Collaborate with team members to improve service efficiency.

Qualifications:

• Bachelor’s degree in Finance or related field preferred.
• 1-2 years of experience in loan servicing or customer service.
• Strong communication and problem-solving skills.
• Proficient in Microsoft Office Suite.
• Detail-oriented with excellent organizational skills.