Associate Software Support Specialist

Job Description

Job Title: Associate Software Support Specialist

Responsibilities:

• Provide basic-level software support to Tyler clients.
• Assist clients in understanding product functionality and databases.
• Troubleshoot and resolve easily solvable issues.
• Document client interactions and solutions in the support system.
• Collaborate with senior support staff for complex issues.

Qualifications:

• High school diploma or equivalent; degree in IT or related field preferred.
• Basic understanding of software applications and databases.
• Strong communication and problem-solving skills.
• Ability to work in a team-oriented environment.
• Willingness to learn and adapt to new technologies.