Operations Support Specialist II

Job Description

Job Title: Business Process Outsourcing Specialist

Responsibilities:

• Manage revenue enhancement projects for state and municipal clients.
• Utilize technology platforms to deliver exceptional customer service.
• Collaborate with public entities to identify process improvement opportunities.
• Analyze data to drive strategic decisions and enhance service delivery.
• Provide training and support to team members on best practices.

Qualifications:

• Bachelor’s degree in Business Administration or related field.
• 2+ years of experience in business process outsourcing or customer service.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in relevant software and technology platforms.