Customer Center Supervisor, Nights

Job Description

Job Title: Customer Center Supervisor

Company: PACCAR

Date: Jul 31, 2024

Responsibilities:

• Build and manage relationships with customers to enhance satisfaction and UPTIME.
• Lead a team to ensure efficient operations and exceptional service delivery.
• Analyze customer feedback and implement improvements.
• Collaborate with cross-functional teams to resolve issues promptly.
• Monitor performance metrics and report on service outcomes.

Qualifications:

• Bachelor’s degree in Business or related field.
• 3+ years of experience in customer service or supervisory roles.
• Strong communication and interpersonal skills.
• Proficient in data analysis and performance metrics.
• Ability to work in a fast-paced environment.