Information Systems Security Manager

Job Description

Job Title: Customer Support Specialist

Responsibilities:

• Provide exceptional customer service to clients via phone, email, and chat.
• Resolve customer inquiries and issues promptly and effectively.
• Collaborate with team members to enhance customer experience.
• Maintain accurate records of customer interactions and feedback.
• Assist in developing support materials and resources.

Qualifications:

• U.S. citizenship required.
• High school diploma or equivalent; degree preferred.
• Strong communication and problem-solving skills.
• Experience in customer service or support roles.
• Ability to work independently and as part of a team.