Song/Customer Tech: Customer Service CCaaS Technology Lead

Job Description

Job Title: Customer Experience Strategist

Join We Are: Accenture Song, where customer experience is at the core of our mission. We seek a Customer Experience Strategist to empower our clients and drive growth.

Responsibilities:

• Develop and implement customer experience strategies.
• Analyze customer insights to inform design decisions.
• Collaborate with cross-functional teams to enhance client offerings.
• Measure and report on the effectiveness of experience initiatives.

Qualifications:

• Bachelor’s degree in Marketing, Business, or related field.
• 3+ years of experience in customer experience or strategy.
• Strong analytical and communication skills.
• Proven ability to drive results in a fast-paced environment.